Software Support and Maintenance
Software maintenance includes the provision of periodic updates and enhancements and improvements to the software. Updates are usually carried out twice a year, via a secure internet link, at dates and times to suit your operations.
On-line software support is provided by our team of support engineers. Initial contact is over the phone and, if necessary, the engineer will link to your live system via the web to carry out online diagnostics before taking any action that may be required.
For non-urgent problems/requests, we have an on-line ‘ticketing’ system. ‘Tickets’ are recorded. logged, and prioritised. Further information may be required with answers provided via email.
Support service is available to suit your normal trading times (including evenings, weekends and bank holidays). However, if you have our e-commerce sub-system then support, for this element, is available 24/7, throughout the year.