Dear All

In light of the current Covid-19 epidemic, I thought that I would write to let you know our plans to reduce the impact of the outbreak on our business and, more particularly, reduce the effect that it might have on the services that we provide to you.

In line with advice given by Public Health England, the NHS, etc, we are focusing on preventing the spread of infection and have issued hygiene guidelines to all staff working in our offices and customer sites.

Our focus is to maintain our usual high level of support to all our customers. Therefore, we have asked some key personnel to work from home to mitigate the spread of infection.

Support will continue to operate as normal; although if you need to talk to someone who is working from home, we will contact them to get them to return your call promptly. We have several communication tools in place, including Microsoft Teams, to help us to ensure that we maintain a good service.

Any software development work will continue as normal. If there is any cause for delay, we will let you know straight away.

Scheduled visits, including training, installations and implementation may need to be postponed/rescheduled. This will, of course, be subject to discussion with you (with reference to your companies own containment policies).

Where practicable we will conduct meetings, training and software demonstrations via a WebEx or telephone conference calls.

Please stay safe and if you have further questions please do not hesitate to contact us.

Kind regards

Alan McCammon

Managing Director

In light of the current Covid-19 epidemic, Corby + Fellas have issued this statement on our plans to reduce the impact of the outbreak on our business and, more particularly, reduce the effect that it might have on the services that we provide to our customers.

In line with advice given by Public Health England, the NHS, etc, we are focusing on preventing the spread of infection and have issued hygiene guidelines to all staff working in our offices and customer sites.

Our focus is to maintain our usual high level of support to all our customers. Therefore, we have asked some key personnel to work from home to mitigate the spread of infection.

Support will continue to operate as normal; although if you need to talk to someone who is working from home, we will contact them to get them to return your call promptly. We have several communication tools in place, including Microsoft Teams, to help us to ensure that we maintain a good service.

Any software development work will continue as normal. If there is any cause for delay, we will let you know straight away.

Scheduled visits, including training, installations and implementation may need to be postponed/rescheduled. This will, of course, be subject to discussion with our customers (with reference to their companies own containment policies).

Where practicable we will conduct meetings, training and software demonstrations via a WebEx or telephone conference calls.

Please stay safe and if you have further questions please do not hesitate to contact us.

kim@corbyfellas.com

Congratulations to all of the winners at the #GCAConf2020 including our wonderful Corby+Fellas #gardencentreretail customers below:

Christmas Competition (Garden Centre category) sponsored by Gisela Graham – Whitehall Garden Centre – Whitchurch

Customer Service Award – Best Customer Service – The Old Railway Line Garden Centre

The Indoor Lifestyle Award – Best Indoor Lifestyle Retailer (Garden Centre category) – Squires Garden Centre – Hersham

Weber Outdoor Living Award – Best Outdoor Living Retailer (Garden Centre Category) – Joint winners Squires Garden Centre – Hersham and Fron Goch Garden Centre

GCA Grow Training Award – Klondyke Garden Centre – Byrkley Park.

http://tgcmc.newsweaver.co.uk/gtnxtra/x8xcyzf40c3

Photos and information From GTN Xtra – Issue 4 2020

Chris is looking forward to being in ‘The Hot Seat’ today at the Cultivating Retail Conference 2019
He will be looking at the economy of the industry and how technology can increase your sustainability and provide long-term benefits for your business.

Corby & Fellas Ltd. are delighted to announce that Arboretum – one of Ireland’s premier garden centres – has just installed WinRetail, our innovative EPoS and Retail Management System.
Arboretum are Bord Bia’s (Irish Food Board) first ever Five Star Garden Centre and have won numerous other awards including Best Customer Service and Retail Excellence Store of the Year 2015.
After long and exhaustive research by Fergal and Barry Doyle, the company decided to install WinRetail. It was felt that C&F and WinRetail both had a good reputation and that the software’s features and its flexibility would satisfy Arboretum’s needs both now and in the future.
The migration of data from the existing to the new system was, as is so often the case, a challenge. Nonetheless this was achieved without difficulty and gave an opportunity to identify and ‘tidy up’ incomplete and duplicate stock records.
Once Arboretum had decided to adopt WinRetail they were keen to start benefitting from its many features as quickly as possible. So, they opted to implement the CRM sub-system, the integrated Web Site (including full ecommerce) and linked Events and Booking system from ‘day one’. Possibly a risky strategy, but Arboretum’s confidence, skill and enthusiasm ensured a successful launch.
Corby & Fellas are very happy to welcome Arboretum Garden Centre and pleased that such a prestigious garden centre should be our first customer in the Republic of Ireland. We look forward to a long and harmonious association.

Congratulations to our Head of Development, Gary Powley on 30 years with Corby + Fellas! Thank you Gary, heres to the next 30!

http://tgcmc.newsweaver.co.uk/gtnxtra/1rvpz91hyy0

Corby & Fellas are delighted to announce that Tong Garden Centre have become one of the latest users of WinRetail, our comprehensive and fully integrated EPoS and Retail Management System.

Charlie Barker, Tong’s Finance Director, contacted Corby & Fellas in the spring 2018, having recently joined the company. Tong were keen to grow their business and wanted to introduce a new, more advanced, system that would support the plans and help to exploit the company’s potential.

He spoke to several larger garden centre businesses and, having received positive reports about Corby & Fellas, decided that he would consider adopting WinRetail.

Fortunately, Corby & Fellas’ demonstration to Mark Farnsworth, Charlie Barker and their operations team, was good enough to convince them that C&F had the right software, the technical knowledge and the ability to provide first class support.

There were several specific areas of the business where WinRetail’s potential was clear:

  • The Farm Shop, which includes a butchery and delicatessen, uses Bizerba scales to output barcoded labels. The barcode has encoded within it the stock code, price and weight of the item weighed; this is affixed to the packaged item and, subsequently, presented at an EPoS terminal
  • The Café/Restaurant sells both ready-prepared food and hot dishes, which are made up in a kitchen, behind the scenes. When a customer orders a hot dish, they order their food at an EPoS terminal, from where the details of their order are transmitted to the kitchen and printed out on a dedicated printer. They have table tracker, this allows the team to locate the customer at whichever table they choose to sit at.
  • Tong required the system to output accurate and timely management reports; such reports being produced to a schedule that ensures that the right report is transmitted to the right person at the right time.
  • It is essential that the system integrates with Sage Accounts to reduce the time taken to post data and ensuring its accuracy
  • Ability to handle the requirements of the General Data Protection Regulation (GDPR)
  • A comprehensive CRM (Customer Relationship Management) module to help in producing and targeting marketing campaigns

Mark commented: “I think another reason for choosing C&F is the ability of the system to get information out thereby enabling us to make better decisions.  That was a key objective of ours at the start of the project and the C&F system was, in our view, the most advanced.”

Pictured: Mark Farnsworth, MD of Tong Garden Centre (left), and Charlie Barker, Finance Director (right) with Steve Fellas of C&F.

Corby + Fellas are delighted to announce the successful implementation of our acclaimed WinRetail Stock Control and Retail Management System at Tong Garden Centre. We look forward to a mutually beneficial working relationship with another Garden Centre Company that shares its values, ethos and ambitions with ours.

Pictured is Steven Fellas, Head of Projects, along with Mark Farnsworth MD and Charlie Barker, FD.

© 2020 Corby+Fellas