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Hayes Garden World is a prestigious garden centre based in the beautiful Lake District town of Ambleside. The company has a gardening heritage stretching back over 200 years, having been run by five generations of the Hayes family.
It opened on its present site in 1921 when it was known as the Lake District Nurseries, developing to become a garden centre during the 1960s. Today’s garden centre, which attracts over a million visitors a year, also has a significant eCommerce presence, selling an extensive range of high-quality garden furniture.
In 2018 the management team at Hayes decided to upgrade their current EPoS and Retail management software. They evaluated several systems before choosing Corby & Fellas’ WinRetail system, which was installed in early 2019.
Since its installation the management team have been delighted with WinRetail’s performance, to the extent that two members of the team have written following testimonials.
The first of which is from Ian Hodgett, who is the Furniture & Barbecues Sales Team Leader:
“Since we installed WinRetail at the end of February 2019 we have been amazed at the difference between our old EPOS system and the new WinRetail system.
When we had our first meeting with the team at Corby & Fellas, at their offices, we discussed our, then current, cloud-based system. We discovered that most of the features that our old system lacked were already there and working in WinRetail. But, WinRetail did not include an order delivery scheduling module, which we needed; however, within a week C&F has produced mocked up version of this for evaluation, which we used to make sure they (C&F) had understood what we were looking for. In April 2019, two months after going live with WinRetail, this new module was released to us, and we have been happily using it since to schedule in all our customer orders for deliveries for both our store and our e-commerce sides of the business.
As an addition to the WinRetail system being installed just before Easter we took delivery of two Dell tablets and two Wi-Fi Chip & Pin terminals for use by our furniture sales team, which they use to process sales orders when serving customers. Thanks to us having these, our furniture sales team can process customer sales much faster and more professionally than was possible with our old system. The tablets give us the ability to process multiple customers at the same time, something we struggled with in the past”.
To summarise: some may say that going from a cloud-based system back to a store-based system is a step backwards, but from what we have experienced from the WinRetail system so far, we can only say that we have taken a massive step forwards and the WinRetail system will streamline our business and save on costs from the get go.”
The second testimonial is from Lyndan Orvis, who is Hayes’ E-Commerce Manager
“I would just like to say that you and your guys are the amongst the very best and most efficient I have ever worked with. Your effort, efficiency and ability to delivery has left me with one hell of a lot of admiration for you and your team. Very rarely have I seen a partner exceed a fairy-tale promise!
As I said I will document the whole of the system processes and the way we use the various features to help you market the module. Many thanks.”
Polhill Garden Centre is a well-established family owned and run garden centre, located near Sevenoaks in Kent.
Polhill was a rundown nursey when, in 1968, it was bought by father and son duo, Jim and David Novell. Fifty years on it has grown into a thriving garden centre with a shopping village and restaurant, employing 160 staff.
In 2017 the directors of the company decided that they needed to upgrade their EPoS and Retail Management system. After some research they decided that Corby & Fellas’ WinRetail system was the best fit, given C&F’s considerable experience of garden centres and the positive feedback received from existing users.
The new WinRetail system was successfully installed in January 2018, and now, one year on, Mark Novell, director at Polhill Garden Centre, was sufficiently happy with WinRetail’s performance to write the following testimonial:
Feedback from Mark Novell, Director at Polhill Garden Centre Ltd.
I would just like to say thank you to Alan and the team at C+F for our first year with you and the WinRetail system. Due to the software, hardware and outstanding service that you have provided us, our business has greatly benefited. WinRetail has enabled us to process a greater volume of customers through fewer tills – Easter 2019 being a prime example. The system enhancements, version upgrades and configuration changes that have been made to the system this year have happened seamlessly and nearly all of them have happened during the working day, which has had no effect to the continued running of the business or the system.
Again, I would like to thank you all and look forward to the new enhancements to come this year.
We are delighted to announce that we have successfully installed WinRetail at Ansell garden Centre. We are looking forward to working with Mr Raithatha and all of the fantastic team at Ansell Garden Centre
Mr Raithatha is pictured above with Matt Chrisostomou, C+F Head of Technical Support
Dear friends, customers and associates
This year we have decided that, rather than sending out Christmas cards, we would give a donation to the charity Mind; a charity which, for several reasons, is particularly close to our hearts.
We wish you all a very Happy & Peaceful Christmas, and a Happy and Prosperous New Year.
Alan, Chris, George and all at Corby & Fellas
Old Railway Line Garden Centre Implements Corby & Fellas WinRetail System
Corby & Fellas are delighted to announce that, yet another prestigious garden centre – The Old Railway Line Garden Centre in Brecon, Powys – has installed WinRetail, the powerful, comprehensive and fully integrated Retail Management EPoS, E-commerce and Retail Management System.
The Old Railway Line Garden Centre, which just been voted the GCA’s best ‘Garden Centre in Wales and the West’ for the 7th consecutive year, had some very specific requirements when it came to selecting a new system. So, they sought the advice of several large and experienced garden centres before deciding who would be the ‘best fit’. Having received many positive reports regarding Corby + Fellas, they decided to short list WinRetail.
Alan McCammon, C+F’s Managing Director, who dealt with The Old Railway Line’s brief, explained that: “As well as the ‘standard’ EPOS System requirements, they needed a fully integrated, real-time e-commerce system, with links to Amazon. Furthermore, they were particularly focussed on being able to analyse customer behaviour; a requirement that our CRM/Retail Intelligence module was able to handle by enabling retailers who operate any form of membership, reward or loyalty scheme to track their customer’s purchasing patterns at a very detailed level. It also has the capability to segment by demographic, manage offers, promotions and campaigns, and communicate to members via MailJet”.
Old Railway Line General manager, Huw Lewis, commented: “The time had come to invest in a new EPOS system in order for us to drive various aspects of our business forward for the future. After a great deal of research and several demonstrations we felt that the system from Corby and Fellas was the right choice for our business. Overall, we were very impressed with the system especially the CRM system which will allow us to target our marketing and integrates many systems we previously used into one single operation. We felt that Corby and Fellas were a very forward-thinking company and had the technical knowledge and skills to continually develop a system that will grow with us.”
The team at The Old Railway Line will be taking advantage of WinRetail’s Accounting Interface to Sage 50 Professional, which is one of the many such interfaces that WinRetail offers. They are also keenly anticipating some of the system’s exciting new features, such as:
• A customer facing APP for smartphones and tablets that enables retailers to keep in touch with their customers; with the ability to disseminate news regarding events, special offers, promotions, etc. The APP also allows customers to accurately and securely sign-up for membership of loyalty/rewards schemes via their chosen platform
• An Integrated Events and Bookings module, which operates in in real-time and is available both online and in-store using an EPoS terminal.
• Restaurant Table Service APP with integrated card payments facility
• A tablet based version of the EPOS module, which can be linked to a wireless Chip & PIN terminal and printer. Ideal for handling furniture sales, for mobile order taking, etc.
• Farm Shop scales interface (Bizerba), which handles any combination of promotions for weighed and measured items.
• Home Delivery Scheduling system that allows the delivery of customer orders to be allocated by date, time and vehicle type, using a delivery postcode, product weight and product dimensions.
A big welcome to Jay Turner, the newest team member at Corby + Fellas. Jay will be working with the technical support team and looks forward to working closely with all our customers.
Corby & Fellas are delighted to announce that Tong Garden Centre have become one of the latest users of WinRetail, our comprehensive and fully integrated EPoS and Retail Management System.
Charlie Barker, Tong’s Finance Director, contacted Corby & Fellas in the spring 2018, having recently joined the company. Tong were keen to grow their business and wanted to introduce a new, more advanced, system that would support the plans and help to exploit the company’s potential.
He spoke to several larger garden centre businesses and, having received positive reports about Corby & Fellas, decided that he would consider adopting WinRetail.
Fortunately, Corby & Fellas’ demonstration to Mark Farnsworth, Charlie Barker and their operations team, was good enough to convince them that C&F had the right software, the technical knowledge and the ability to provide first class support.
There were several specific areas of the business where WinRetail’s potential was clear:
Mark commented: “I think another reason for choosing C&F is the ability of the system to get information out thereby enabling us to make better decisions. That was a key objective of ours at the start of the project and the C&F system was, in our view, the most advanced.”
Pictured: Mark Farnsworth, MD of Tong Garden Centre (left), and Charlie Barker, Finance Director (right) with Steve Fellas of C&F.
Corby + Fellas are delighted to announce the successful implementation of our acclaimed WinRetail Stock Control and Retail Management System at Tong Garden Centre. We look forward to a mutually beneficial working relationship with another Garden Centre Company that shares its values, ethos and ambitions with ours.
Pictured is Steven Fellas, Head of Projects, along with Mark Farnsworth MD and Charlie Barker, FD.
It was a great day at the opening of Rosebourne’s second site at Aldermaston and a received a perfect 10 from Strictly Come Dancing Judge Craig Revel Horwood!
Corby + Fellas are very proud to be associated with Rosebourne and provide our WinRetail Management System, as well as our new Restaurant Service Application – all ready for the grand opening – and strictly speaking, we’d love a 10 too! For more details see https://www.corbyfellas.com/ or call Sales on 01493 658800
The second Rosebourne opened this weekend and GTN Xtra joined the invited local VIP’s and press to a preview day on Thursday to bring you our photo tour of the new centre.
The management team behind this latest opening are (L-R above) Jon Kitching, Salim Sajid, Centre Manager Dan Adams, Neville Prest and Val Kempster.
Rosebourne Aldermaston has been developed on the site of White Towers Nursery, which had been there for 26 years previously, using EIS funding. The same model used by Rosebourne for Weyhill and also being used by Carol Paris’ Somerton business.
Carol Paris is joining the Rosebourne team temporarily to help with the integration of Wyevale Solihull into the Rosebourne group. Solihull, a former Blooms of Bressingham centre, hence very well known to Jon Kitching, is a leasehold site and that purchase has been financed via bank lending.
As you’ll see from our photo tour below, Rosebourne Aldermaston follows the successful template of Weyhill Andover very closely, with just a few differences:
In the waitress served restaurant servers use Corby + Fellas mobile systems to take orders, print bills and take payments direct at the table without having to go back to any till point.
Rosebourne Aldermaston key facts:
Pictured Steven Fellas, Corby + Fellas Head of Projects & Operations with Phil Tate, Coopers MD
“From the initial conception and installation, to on-going support and development, the Corby & Fellas service has been very professional, open and friendly. This is evident from the way our teams have accepted the new system with such enthusiasm.
They all like the fact that it’s so easy to understand and to operate, giving us some real benefits. In addition, they have found that the Stock‑Taking function to be particularly easy to use, allowing this onerous task to be carried out speedily and accurately.
I am very happy with our decision to use Corby & Fellas, whom I find to be professional and approachable. They have an excellent understanding of retailing and I feel confident that they are a stable enterprise with a sound business ethos and that they will be around for many years to come.
I believe that we have invested our time and money in a first-class system that will provide us with all the facilities that we need both now an in the future. I look forward to a long and fruitful relationship with Corby & Fellas.”
David Brighouse, ACMA, CGMA
Colin Squire, Chairman of Squire’s Garden Centres, received his OBE from His Royal Highness The Prince of Wales at Buckingham Palace on Friday 18th May. He was given the award in the Queen’s New Year’s Honours list in recognition of his services to the horticultural industry and to charity.
Colin Squire said: “It was a very special day, and lovely to share it with my two daughters Sarah and Elizabeth and their families. I felt immensely honoured. I have been very fortunate to work in this wonderful industry and to have enjoyed the support and friendship of so many inspirational people over the years.”
Squire’s is a successful family business, with 15 garden centres across the South East. The company was founded by Colin’s father D.J. Squire as a nursery and landscape business over 80 years ago, and Colin (81) formally joined the business in the late 1950’s and developed the group’s garden centres.
Colin’s daughter Sarah Squire, Deputy Chairman at Squire’s commented: “It was a wonderful day, and an absolute privilege to celebrate my father’s achievements, both in horticulture and in his charity and community work. It is my father’s character, values and judgment that permeate the business, and his enthusiasm, ready smile and commitment are reflected throughout the organisation. We are all so proud of him.”
Published: 29 May 2018 – Kiran Grewal, DIY Week
On Friday 25th May, the children of our Sales & Marketing Manger Kim and grandchildren of Chris Corby will be doing a challenging hike from the Waveney and Oulton Broad Yacht Club and finishing at The Old School Henstead. Tabatha (aged 11) will be doing the full 12 miles, whereas Elliot (aged 6) will be doing (a still impressive) 3 miles.
Chris Corby’s wife, Rosie Corby and Kim will also be doing the Hike but the donation page is for sponsorship of the children only. If you would kindly like to donate please follow the link below and quote on the donation ‘Tabatha and Elliot’ and any message.
This years Henstead Hike will be in aid of a new school minibus.
Corby + Fellas are GDPR ready!
Contact email@example.com or 01493658800 for more information
Please see our article in Garden Centre Retail April / May 2018 issue on page 22, GDPR: Clearing The Confusion, along with our Advert on page 51 https://issuu.com/eljays44/docs/aprilmay2018gcr via @issuu
Karl Ottolangui – Associate Director of Operations at QD Group:
“A few years ago, QD made a pledge to the East Anglia’s Children’s Hospices Nook appeal, that we would raise £25k over 3 years. After 18 months we had smashed this target through some amazing efforts from our colleagues, and we are trying hard to push for triple figures to see their new hospice being built. I have spent the last few years nagging the teams to get behind the appeal, and now it is my turn to get off of my sofa and do something to help! Somehow I have been talked into taking part in the 3 peaks challenge, where we have 24 hours to climb the highest mountains in England, Scotland and Wales. This is such a worthy cause!! We have set a target of raising £5k from this challenge.”
Corby + Fellas have donated, please show your support for the team by donating via their Just Giving page. www.justgiving.com/fundraising/QD-stores-3peaks
Bought my #WearAHatDay band from @cherrylaneGC in Carlton Colville Suffolk for @braintumourrsch #BrainTumourResearch @QDStores