Polhill

Polhill garden centre was surprised by an unexpected visit from the potential new Prime Minister, Boris Johnson

https://www.hayesgardenworld.co.uk

All our BBQ courses have sold out really quickly this year and the only one left with places is the ‘Certified by Weber’ on Sat 14^th & Sun 15^th December so book early to ensure you don’t miss out. Following on from our hugely successful ‘Taste of America’ BBQ class with Richard Holden we are launching NEW for 2020: ‘Taste of Asia’, ‘Taste of Italy’ and ‘Taste of Home’.

The Barbecue Shop at Hayes Garden World has recently started stocking the famous Kamodo Joe BBQ; crafted to the highest standards for a world class performance. It perfectly complements our Weber, Traeger and Grillstream ranges; and to complete your BBQ experience we stock a huge range of rubs and sauces.

Enjoying my coffee break reading an advertorial in Garden Centre Retail Magazine on Hayes Garden World and Corby+Fellas

https://www.linkedin.com/feed/update/urn:li:activity:6549224488830140416

Hayes Garden World is a prestigious garden centre based in the beautiful Lake District town of Ambleside. The company has a gardening heritage stretching back over 200 years, having been run by five generations of the Hayes family.

It opened on its present site in 1921 when it was known as the Lake District Nurseries, developing to become a garden centre during the 1960s. Today’s garden centre, which attracts over a million visitors a year, also has a significant eCommerce presence, selling an extensive range of high-quality garden furniture.

In 2018 the management team at Hayes decided to upgrade their current EPoS and Retail management software. They evaluated several systems before choosing Corby & Fellas’ WinRetail system, which was installed in early 2019.

Since its installation the management team have been delighted with WinRetail’s performance, to the extent that two members of the team have written following testimonials.

The first of which is from Ian Hodgett, who is the Furniture & Barbecues Sales Team Leader:

“Since we installed WinRetail at the end of February 2019 we have been amazed at the difference between our old EPOS system and the new WinRetail system.

When we had our first meeting with the team at Corby & Fellas, at their offices, we discussed our, then current, cloud-based system. We discovered that most of the features that our old system lacked were already there and working in WinRetail. But, WinRetail did not include an order delivery scheduling module, which we needed; however, within a week C&F has produced mocked up version of this for evaluation, which we used to make sure they (C&F) had understood what we were looking for. In April 2019, two months after going live with WinRetail, this new module was released to us, and we have been happily using it since to schedule in all our customer orders for deliveries for both our store and our e-commerce sides of the business.

As an addition to the WinRetail system being installed just before Easter we took delivery of two Dell tablets and two Wi-Fi Chip & Pin terminals for use by our furniture sales team, which they use to process sales orders when serving customers. Thanks to us having these, our furniture sales team can process customer sales much faster and more professionally than was possible with our old system. The tablets give us the ability to process multiple customers at the same time, something we struggled with in the past”.

To summarise: some may say that going from a cloud-based system back to a store-based system is a step backwards, but from what we have experienced from the WinRetail system so far, we can only say that we have taken a massive step forwards and the WinRetail system will streamline our business and save on costs from the get go.”

The second testimonial is from Lyndan Orvis, who is Hayes’ E-Commerce Manager

 “I would just like to say that you and your guys are the amongst the very best and most efficient I have ever worked with. Your effort, efficiency and ability to delivery has left me with one hell of a lot of admiration for you and your team. Very rarely have I seen a partner exceed a fairy-tale promise!

As I said I will document the whole of the system processes and the way we use the various features to help you market the module. Many thanks.”

Polhill Garden Centre is a well-established family owned and run garden centre, located near Sevenoaks in Kent.

Polhill was a rundown nursey when, in 1968, it was bought by father and son duo, Jim and David Novell. Fifty years on it has grown into a thriving garden centre with a shopping village and restaurant, employing 160 staff.

In 2017 the directors of the company decided that they needed to upgrade their EPoS and Retail Management system. After some research they decided that Corby & Fellas’ WinRetail system was the best fit, given C&F’s considerable experience of garden centres and the positive feedback received from existing users.

The new WinRetail system was successfully installed in January 2018, and now, one year on, Mark Novell, director at Polhill Garden Centre, was sufficiently happy with WinRetail’s performance to write the following testimonial:

Feedback from Mark Novell, Director at Polhill Garden Centre Ltd.

I would just like to say thank you to Alan and the team at C+F for our first year with you and the WinRetail system. Due to the software, hardware and outstanding service that you have provided us, our business has greatly benefited.  WinRetail has enabled us to process a greater volume of customers through fewer tills – Easter 2019 being a prime example. The system enhancements, version upgrades and configuration changes that have been made to the system this year have happened seamlessly and nearly all of them have happened during the working day, which has had no effect to the continued running of the business or the system.

Again, I would like to thank you all and look forward to the new enhancements to come this year.

Kind Regards,

Mark Novell

We are delighted to announce that we have successfully installed WinRetail at Ansell garden Centre. We are looking forward to working with Mr Raithatha and all of the fantastic team at Ansell Garden Centre

Mr Raithatha is pictured above with Matt Chrisostomou, C+F Head of Technical Support